We have been supporting sports fans since 1998, when we started FansEdge with one simple credo: To work hard to be the best in everything we do for our customers.
The best value for your dollar. We work hard to earn your trust one purchase at a time, one item at a time, in part by working only with vendors that meet our rigorous quality standards and inspection processes. The merchandise you order will be of high quality – well made and durable – every time.
Fast and very affordable flat rate shipping. We were one of the first online retailers to utilize flat rate shipping to our customers. Our shipping charges are affordable and competitive, with flat rates available for both standard and priority shipping. A flat rate means that, except for certain very bulky or heavy items, you pay the same low price whether your order contains one or several items. Flat rates let you order more without adding to your shipping costs.
We also utilize proprietary QuickshipSM technology to get your order on its way to you fast! When ordered by 5:00 PM ET, Monday through Friday, Quickship qualified orders ship the same day!
Customer service you can count on.Your satisfaction is our number one priority. At FansEdge, you will always receive prompt, courteous service. We strive to always get your order right the first time. In the rare instance we don't, we'll make it right quickly. And if you need to exchange or return an item, or just have a question, you can rely on our knowledgeable customer service team for help.
Improvements based on your needs. We source over 100,000 products for your convenience. We continually work to improve the performance and functionality of our site, making it easier for you to find what you want quickly, and purchase it without hassles. And when we add new products or make enhancements to FansEdge.com, it's because we are responding to input from frequent surveys that let us know what customers want most. Feel free to tell us what you think any time.
Navigation and Search options that make shopping easy. The FansEdge website is designed to make shopping easy, especially for first-time users or gift buyers. You can navigate the site by league (NFL, MLB, etc.), by team (Red Sox, Yankees, etc.), by item category, or via feature and promotional links. And our handy search function allows you to search by any parameters you're interested in, whether it is just a team name, such as Chicago Bears, a player's name, such as Brett Favre, or a type of garment, such as a polo shirt..
Our guarantee. We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within thirty business days of receipt of the item(s). Some exceptions may apply, so please refer to the return policy below the picture of the item.
Since we "opened our doors" more than seven years ago, we have helped over 500,000 customers make purchases, returns and exchanges; get answers; find gifts; save money; and leave satisfied. We could tell you more about how well we've done our job, but we thought we would let our customers tell you instead. Please read the unsolicited, unpaid testimonials from actual customers below. We couldn't have said it better.
"My order arrived so quickly I didn't even realize what it was -- I didn't know any online store could ship so fast!! Not only that, but my tshirt was of very high quality and actually looked better in person than it did on the web icon. I have had a lot of experience shopping online and this was by far the most pleasant. FansEdge can expect me as repeat customer :-) Thanks again."
-L. Soriero, Fairborn, OH
"Your service is second none. I have been looking all over the Internet and local stores for an authentic Terrell Owens jersey to wear at a Super Bowl party in Las Vegas this year and every site or store I visited didn't have one in stock or I was told it couldn't be delivered in time for the Super Bowl. I called in my order to fansEdge.com on Monday January 31 2005 around 12:30 PM EST and the jersey was in my hands Tuesday February 1st 2005 around 12:45 PM EST. I know I ordered at the last minute and what made things even harder for me was the fact I was leaving town on Friday so I needed the jersey now and you delivered!"
-S. Crawford, JAGSonville, FL
"I just wanted to write and say what incredible service I received from FansEdge. You folks are amazing. I placed an online order at 2:54 p.m. on December 23rd and I received my order by 10:15 a.m. the next day which was Saturday and Christmas Eve. You ROCK!! Thank you so much."
-J. McIlrath, Morrison, IL
"I am a first time buyer at your Website and just would like to compliment on your excellent service. Your website is laid out fantastic, your products are excellent and your ordering and tracking system is one of the most convenient I have ever used. My product was ordered on Tuesday and I was hoping to have it by Thanksgiving. It was actually delivered yesterday!!!!! I have family members in Virginia that are huge Green Bay fans and cannot obtain any NFL products in their area. You have been added to the top of my favorites list!!!! Thank you for your excellent service. It has been a pleasure!!!!"
-A. Mullen, Scranton, PA
"I just wanted to say that I am very impressed by your website, products, and fast shipping. I ordered a KC Chiefs Sweatshirt for my husband's birthday and I am so excited to give it to him. I couldn't find one that I liked as much as the one your website had, and I really couldn't believe the great price. Thank you so much for the great service, I will definitely be a returning customer, and will refer your website to all of my "sports fanatic" friends."
-C. Stokes, Tulsa, OK
"Too many times, a customer service center hears from a consumer only when something goes wrong. I had to write to thank you for everything that went right with my incredibly smooth transaction. I appreciate the fact that I was able to find an otherwise difficult item (the flag) AND at a good price. I also appreciate the quick response I got to a question about my shipment and the lightening fast shipment (my order arrived 2 days after I placed it). I am 100% happy with my shopping experience and with the items I ordered (my husband *loved* his Father's Day gifts). With avid White Sox and Bears fans in our home, I've bookmarked your site and will return for our next sporting purchase."
-R. Fitzgerald, Joliet, IL
FansEdge is owned and operated by Fanatics, Inc., one of the world's leading online retailers of officially licensed sports merchandise.
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